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Image by Stephen Dawson
Modern Office

STRATEGIC & EXECUTIVE LEADERSHIP

Budgeting, Forecasting & P&L Accountability

Business Development & Client Portfolio Expansion

Global Operations Oversight (U.S., EU, MENA, Asia)

Contract Negotiation & Executive Relationship Management

Organizational Transformation, Project and Change Management

Cross-Functional Team Leadership (500+ staff across global locations)

CUSTOMER EXPERIENCE OPERATIONS

Customer Journey Mapping

Pre and Post-Sales Strategy

KPI Design, SLA Frameworks & QA Systems

CRM Optimization & Workflow Automation

Complaint Management & Retention Strategy

Customer Success Contact Center Management 

INDUSTRIES

​​Credit Card Services

Telecom & Mobile Services

Tech / SaaS / Software Development​

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